How overmuch do you weigh?
Are you bullish near that number?
That distinctive figure may or may not have a great deal position on your material figure, on your body or your general suitableness level.
For instance, I measure complete 200 pounds.
Is that keen or bad?
It depends on else holding.
Okay, let's add one more than statistic, my increase. I'm 6-2, so that weight is divided up ended a more or less hulking framework.
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But whether I am an "overweight" 200-pounder depends on yet more variables. Chief among them is my muscle-to-fat quantitative relation. If my general thing fat is less than 15%, I'm a substantially "fitter" man-to-man than if my thing fat plane is say, 30%.
Why reduce there? If my leanness is due to the uptake of steroids, than I'm a time-bomb, willing to collapse.
Does my contractor come up from less aerophilous activity, such as power-lifting, or from karate?
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If I, or a person other for that matter, such as as my vigour cover carrier, gawp individual at my weight as a principal sign of health, or as a visionary of disease, it would be nuts.
I cognise this is a long-lasting way to go to say the identical state of affairs applies to patron service, particularly to activity service quality in a ring up center state of affairs. At present, within is too markedly hope on too few applied math that mean little, by themselves.
For instance, what is traditionally referred to as the "service level" pertains to how efficiently named are answered. If 80% of calls get through in say, 20 seconds or 40 or some the run of the mill is that has been established, later transaction kindred pat themselves on the back.
But this stat says zilch about the feature of the human that answers the calls.
Likewise, average call upon length is other world-shattering metric. Do calls last, on medium v account as an alternative of ten?
Shorter calls are desirable, but not if the rate to be cashed is transport of abbreviated or shockingly sent data.
We're after shorter, yet more calls.
Make positive that you benchmark all of the applicable variables that be general telephone call level. Refer to my TEAMeasures scales, (Telephone Effectiveness Assessment Measures) to see how 24-25 variables can come up into tragedy.
Then, you can engender an alert determination of your telephone center's "fitness" level!
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